HDI West Texas Newsletter

March, 2012

If you haven't already done so, we encourage you to consider becoming a member. Visit the HDI Website to decide what membership level is right for you and register today!

Next Chapter Meeting - April 12th

Our Next HDI West Texas Meeting is scheduled for April 12th, 2012. Brenda Evans, from BMC Software, will deliver a presentation on Change Management entitled, "A Fool with a Tool is Still a Fool". Venue and Time TBA. Please make plans to join us for this enlightening topic.

Local Chapter Members to Speat at HDI Annual Conference

The 2012 HDI Annual Conference & Expo will take place April 24-27 in Orlando, Florida. As the largest educational event for technical support, this conference attracts industry leaders and experts from around the world. West Texas HDI is proud to have two of our members among the industry leaders who are serving as speakers at the conference.

Danny Mar, manager of Executive and Advance Computing Support for Texas Tech University, will present "The Fundamentals of Desktop Support Operations". In this session, Danny will discuss the fundamentals and best practices of desktop support, geared toward the management and support personnel involved in those operations. Danny will cover the various methodologies and techniques used in desktop support as well as the appropriate steps and tools necessary for retrieving data, migrating from one OS to another and storing customer data.

Danny Richardson, Service Manager of IT Customer Support for B&W Pantex, LLC will present, "Can't We All Just Get Along? Changing the Face and Structure of Support". Danny and his co-presenter will discuss the All-In-One (AIO) service model. The AIO model combines all channels of customer support delivery to create one highly engaged, well trained team to improve your customer's experience.

Both of these presentations are sure to "Stretch your mind, your imagination and boundaries" at the 2012 HDI Conference and Expo